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Message posted on ‎24 Oct 2024 10:06 PM

Channels won’t work and I can’t stream

Switched TV on but every channel I try to watch won't load and then says there is a technical fault with that channel! 
I also can't stream anything! 

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This message was authored by: Fothergill1 Answer

Message posted on ‎24 Oct 2024 10:52 PM

Re: Channels won’t work and I can’t stream

Posted by a Superuser, not a Sky employee. Find out more

@Karen1203  Have you rebooted your glass TV if not try the restart procedure as follows: Go into Settings > System Management > Resets & Updates > Restart device.  It takes about 3 minutes to completely reboot. You will have a blank screen for a couple of minutes before the Sky logo appears so don’t panic when you first start the process.

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Avatar for Fothergill1
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This message was authored by: Fothergill1 Answer

Message posted on ‎24 Oct 2024 10:52 PM

Re: Channels won’t work and I can’t stream

Posted by a Superuser, not a Sky employee. Find out more

@Karen1203  Have you rebooted your glass TV if not try the restart procedure as follows: Go into Settings > System Management > Resets & Updates > Restart device.  It takes about 3 minutes to completely reboot. You will have a blank screen for a couple of minutes before the Sky logo appears so don’t panic when you first start the process.

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This message was authored by: Karen1203

Message posted on ‎25 Oct 2024 12:46 AM

Re: Channels won’t work and I can’t stream

Thanks for your reply. I had to switch everything off and try again. It did work to an extent. I lost all my apps though. Those are now back. I really hate Sky Glass. Too many glitches all the time!

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