@Hawkesley
Have you just signed up to the Cinema with the free Paramount + subscription? I recall when I did I had all sorts of problems and ended up phoning Sky and they sorted it out for me. It was something to do with my Sky Cinemas subscription conflicting with a previous account.
There have been a number of threads about Paramount + problems. Here is one of them:
https://helpforum.sky.com/t5/Glass-Stream/Paramount/m-p/4017246#M51972
To find more just type Paramount into the search box at the top of this page.
Good luck 🤞
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