No tv guide or live tv

[lettice]

@LMcN2 

@Natalie109 

@Paul84-_ 

Just for clarity, can you let us know your broadband ISP ?

I have passed this thread onto Sky through our closed forum here on the community, to see if they are seeing any kind of issue.

[Gavin+Noble]

Is your broadband working on other devices that use the internet? 

I have been reading that some of the Vodafone network has outages at the moment. 

[LMcN2]

broadband and sky glass APPs working fine. Just no live TV

[Natalie109]

We are with Sky for broadband

[Russell48]

My Sky Glass tv is not showing live channels or TV Guide. Help with this please?

[KevNewMedia · Accepted solution]

Hi @Natalie109 @Paul84-_ 

Thank you for highlighting the problem that you've been having with your TV/puck.

1. Switch the TV/puck to standby and unplug from the wall socket.

2. Plug it back in and make sure you leave it for at least 15 minutes in use, or on standby.

3. Put the TV/puck back on to standby, and then switch off at the plug. There's no need to unplug from the wall this time.

4. Switch on and check to see if the issue is resolved.

Can you let me know how you get on afterwards please? @Natalie109 @Paul84-_ 

[Gavin+Noble]

Who's your broadband provider? There are issues with Vodafone in some areas.

Others have said they are having the same problem though as none Vodafone customers. They have tried unplugging the TV, resetting the router etc but it doesn't seem to have sorted it.

I would give that a try [content removed]

Moderator note: recommendation removed

[Paul84-_]

I'm with a local provider but all my netflix and Disney stuff works it's just the live tv, been without for 2 days 

[KevNewMedia]

---

@Gavin+Noble wrote:

Who's your broadband provider? There are issues with Vodafone in some areas.

Others have said they are having the same problem though as none Vodafone customers. They have tried unplugging the TV, resetting the router etc but it doesn't seem to have sorted it.

I would give that a try [content removed]

Moderator note: recommendation removed

---

Hi @Gavin+Noble 

I've removed the detail in your post about carrying out a such resets, as this will cause further problems.

[KevNewMedia]

---

@Paul84-_ wrote:

I'm with a local provider but all my netflix and Disney stuff works it's just the live tv, been without for 2 days 

---

If you're still having trouble, can you carry out the steps above for me please @Paul84-_ ?

[Natalie109]

Hi, thank you for supporting with the issue, when we switched the tv on last night it asked us to complete an update, after the update had completed the Glass Tv was all back to normal. Thank you