No subtitles on Play.it’s recordings

[KM15]

My wife has severe hearing loss and relies on sub-titles but they disappear if programme is recorded on Playlist. This means that she cannot watch one programme and record another. This must be a problem for other deaf people who need sub-titles and surely Sky should ensure disability access for customers. We were previously with Virgin and recordings maintained the original sub-titles. Is there a way to access sub-titles on recorded programmes?

[MarkGoldsmith]

The subtitles are likely are to be present on most shows, however the mechanism to switch them on/off is different on each app. When you playlist a show, it may not play back from a cloud recording and may instead open the broadcasters app (e.g IPlayer or ITV X) to play the show. Each of these apps have their own subtiting system, so the subtitles need to be turned on in each app.

When you turn the subtitles on via the Sky Settings, that will only persist the subtitles for live TV channels, cloud recordings or shows being played via Sky's own on-demand system.