No sound on my sky glass

[Katie199]

My sky glass has no sound, also my channels won't load and when I go on YouTube it doesn't let me click a profile it's like the remote stops working on YouTube 

[Jporch316]

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@Katie199 wrote:

My sky glass has no sound, also my channels won't load and when I go on YouTube it doesn't let me click a profile it's like the remote stops working on YouTube 

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Hi 

have you tried pulling the plug for a few minutes ... doing this often fixes odd glitches 

[Tom-W19]

Hi @Katie199 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147