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Discussion topic: No internet connection

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This message was authored by Kitty2017 This message was authored by: Kitty2017

No internet connection

Sky glass will not connect to the internet 

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This message was authored by GD1 This message was authored by: GD1

Re: No internet connection

Posted by a Superuser, not a Sky employee. Find out more

@Kitty2017  Was it previously connected?  Have you trued unplugging for 15 minutes and plug back in.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: No internet connection

Posted by a Superuser, not a Sky employee. Find out more

@Kitty2017 There was a Sky broadband outage a couple of days ago and a number of people have said that their Glass or puck were no longer connected to the network

 

I don't know if this is your problem or not but if so I have seen 2 solutions one was to reboot the Glass but leave it unplugged for 15 minutes or so before plugging it in again and it then picked up the network.

 

The other solution was to reset the network connection in Settings > Network > Status > reset (make sure you have your network password ready as you will need to input it).

 

Good luck.

 

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