Discussion topic: New to sky glass (today) sky live is saying I need to upgrade my subscription but it is included,

This message was authored by: SharonThomas · ‎24 Jan 2024

We have delivery of sky glass and sky live today...however sky live is saying need to upgrade subscription but it is included in our package..any idea?

This message was authored by: mikealanr · ‎24 Jan 2024

Hi @SharonThomas

Try powering the TV off at the mains for a few minutes and then seeing if it works. Can you see the Sky Live on in your accout on the app etc?

If that doesn't work, you will need to contact sky customer services as we are fellow subscribers here.

MikeAlanR

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65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

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This message was authored by: mikealanr · ‎24 Jan 2024

Hi @SharonThomas

Try powering the TV off at the mains for a few minutes and then seeing if it works. Can you see the Sky Live on in your accout on the app etc?

If that doesn't work, you will need to contact sky customer services as we are fellow subscribers here.

MikeAlanR

---
65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

Discussion topic: New to sky glass (today) sky live is saying I need to upgrade my subscription but it is included,

New to sky glass (today) sky live is saying I need to upgrade my subscription but it is included,

Re: New to sky glass (today) sky live is saying I need to upgrade my subscription but it is included

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Re: New to sky glass (today) sky live is saying I need to upgrade my subscription but it is included

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