Discussion topic: Re: Code error MYSKY_1999

This message was authored by: NeillyG · ‎24 Jan 2024

Sky Glass

My Sky error MY SKY 1999.

Any solution

This message was authored by: mikealanr · ‎24 Jan 2024

Not really a lot of information to go off there! Where are yous seeing the error? Is it when trying to watch live TV or an app etc? Is this a new set up or has it been working previously etc.

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

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This message was authored by: MarkGoldsmith · ‎24 Jan 2024

@NeillyG You can try which may help:

Switch the Sky Glass or Sky Stream puck to standby.
Switch it off at the mains and unplug it.
Plug it back in and switch it back on at the mains.
Leave the Sky Glass or Sky Stream puck powered on for 30 minutes.
After 30 minutes, switch the Sky Glass or Sky Stream puck to standby again.
Switch it off at the plug and switch it back on again. There’s no need to unplug it this time.
Press the Home button on the Sky remote.

Sky Stream, Sky Glass Air and Sky Broadband customer

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Discussion topic: Re: Code error MYSKY_1999

Re: Code error MYSKY_1999

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Re: Code error MYSKY_1999

Re: Code error MYSKY_1999

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