1

This discussion topic has been answered Discussion topic: New to sky glass (today) sky live is saying I need to upgrade my subscription but it is included,

Reply
Answered - Go to Answer
Avatar for SharonThomas
Level 0 icon
What's this?
This message was authored by: SharonThomas

Message posted on ‎24 Jan 2024 07:38 PM

New to sky glass (today) sky live is saying I need to upgrade my subscription but it is included,

We have delivery of sky glass and sky live today...however sky live is saying need to upgrade subscription but it is included in our package..any idea? 

Report post
Post 1 of 2
375 Views
0 Likes
Reply
View answer in the context of this discussion

Best Answers
Avatar for mikealanr
Level 11 icon
What's this?
Superuser
This message was authored by: mikealanr Answer

Message posted on ‎24 Jan 2024 09:59 PM

Re: New to sky glass (today) sky live is saying I need to upgrade my subscription but it is included

Posted by a Superuser, not a Sky employee. Find out more

Hi @SharonThomas 

 

Try powering the TV off at the mains for a few minutes and then seeing if it works. Can you see the Sky Live on in your accout on the app etc?

 

If that doesn't work, you will need to contact sky customer services as we are fellow subscribers here.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

View this Answer within the discussion

Report post
Post 2 of 2
358 Views
Reply

Did this answer not help you?
Reply

All Replies

Avatar for mikealanr
Level 11 icon
What's this?
Superuser
This message was authored by: mikealanr Answer

Message posted on ‎24 Jan 2024 09:59 PM

Re: New to sky glass (today) sky live is saying I need to upgrade my subscription but it is included

Posted by a Superuser, not a Sky employee. Find out more

Hi @SharonThomas 

 

Try powering the TV off at the mains for a few minutes and then seeing if it works. Can you see the Sky Live on in your accout on the app etc?

 

If that doesn't work, you will need to contact sky customer services as we are fellow subscribers here.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
Report post
Post 2 of 2
359 Views
Reply

Did this answer not help you?
Reply
Answered - Go to Answer