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Discussion topic: Netflix

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This message was authored by: H1010

Message posted on ‎16 Oct 2025 07:24 PM

Netflix

Ive followed the instructions to set up Netflix (I have an existing Netflix account) but it seems to have started a new account with Sky? How do I sort this so my existing Netflix billing stops and transfers over to sky?

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This message was authored by: mikealanr

Message posted on ‎16 Oct 2025 07:47 PM - last edited: ‎16 Oct 2025 07:48 PM

Re: Netflix

Posted by a Superuser, not a Sky employee. Find out more

Hi @H1010 

 

Signing in tells netflix to stop billing you. See: https://www.sky.com/help/articles/apps-on-sky-q-and-glass-using-netflix

 

You can either user the netflix transfer option to transfer your profile over to the new account or contact netflix and get them to unlink the incorrect account. As per the info in the bottom of that article:

 

"Please note: Linked the wrong Netflix account to your Sky account? You'll need to contact Netflix directly to update it."

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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