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Discussion topic: Issues with picture

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This message was authored by: Brooke94

Message posted on ‎16 Oct 2025 03:02 PM

Issues with picture

When watching TV or using Netflix, picture goes black for a few seconds, happens multiple times during a programme and end up missing parts of it. This has been happening since bought the device 

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This message was authored by: Jporch316

Message posted on ‎16 Oct 2025 06:09 PM

Re: Issues with picture

Posted by a Superuser, not a Sky employee. Find out more

@Brooke94 

 

Have you tried pulling the plug for a few minute ?

 

also check  the power cable is all the way in 

 

if that doesn't clear the issue I would call sky for further troubleshooting 

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43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M500 on hub 5x. Four sky mobile sims.
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