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Discussion topic: Netflix Sky glass shows missing

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This message was authored by: Kav26

Netflix Sky glass shows missing

We've had sky glass for a month now and since yesterday some shows have disappeared from Netflix. 
why is this

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This message was authored by: Nigelb1972

Re: Netflix Sky glass shows missing

It's probably because Netflix's broadcast rights have expired.

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This message was authored by: Kav26

Re: Netflix Sky glass shows missing

The shows I'm looking for were only released this month. And they are still available on Netflix at my friends account 

This message was authored by: Nigelb1972

Re: Netflix Sky glass shows missing

They probably just dropped off your planner. You should be able to find them via the main Netflix app

This message was authored by: MarkGoldsmith

Re: Netflix Sky glass shows missing

Posted by a Superuser, not a Sky employee. Find out more

@Kav26 where have you been looking on the Sky Glass? From your home page, from your playlist or from within the Netflix app itself?

 

If its your playlist its possbile you accidentally removed the show from your playlist, which is easy to do as pressing the + button on a remote will remove it if its been added. What happens when you do a voice search for the show?

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This message was authored by: superloki

Re: Netflix Sky glass shows missing

I also have this issue but on sky Q. The shows have physically disappeared. If I check on my phone they are there but on Sky Netflix they do not exist - even with searches!

This message was authored by: Eyevy

Re: Netflix Sky glass shows missing

is there any update on this?  I was watching the Vampire diries last night on my Sky Glass TV,  and now its showing that the program isn't available to me,  but when i log on to netflix on my phone and/or laptop the program is there and says continue watching. 

 

its showing up on my otehr andriod tv but not on my sky glass app, i ahve reloaded Netflix and refreshed teh apps but still not working .  

 

 

This message was authored by: Chrisee

Re: Netflix Sky glass shows missing

Posted by a Superuser, not a Sky employee. Find out more

@Eyevy all 8 seasons show on my Stream puck which shares the same library as Glass. Try voice search and there is an oddity of one episode in series 3 being listed as on ITVx. Perhaps a reboot might help?

 

As a general point it is Netflix not Sky that control what appears in the app and you should see identical series on all devices assuming you are not using a VPN and connecting to say a US Netflix server.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by: Eyevy

Re: Netflix Sky glass shows missing

When using voice search, it shows up that's it's on Netflix, and when I click it it's the loads my profile on Netflix and says it's not available, but It seems that it's my profile that has the issue on sky glass ever since I updated my Internet, 

 

On other profiles it is showing all seasons and allowing me to watch. 

 

But on my profile on my sky glass it's not showing as watchable but the same profile on my phone and laptop it's showing fine. I will try to contact Netflix to find out why my profile isn't loading correctly on my sky glass. 

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