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Discussion topic: Netflix Log Out

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This message was authored by HannahL88 This message was authored by: HannahL88

Netflix Log Out

I've got a Netflix account saved on my Sky Glass, when when I've gone to watch Netflix today, a Spanish account with 5 locked profiles has come up? I've no idea who's account this is. There is no option anywhere on the screen to log out and log back into my account? I've done a factory reset on the TV but it's still logged into this wrong account. I can't find help anywhere on Netflix or Sky websites, please help! 


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This message was authored by Tim+Adams This message was authored by: Tim+Adams Answer

Re: Netflix Log Out

Posted by a Superuser, not a Sky employee. Find out more

Hi @HannahL88 

 

You need to login to Netflix via a browser and then look for "sign out of all devices" or press the link below.

 

https://www.netflix.com/ManageDevices

 

Then check your Netflix details and profiles. Probably best to change password too. Once you done all that try again via the Glass.

 

Thanks,

Tim

Sky Glass with Sky Live, Sky Stream & Sky Protect - FTTP 2Gbps

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This message was authored by Deedee36 This message was authored by: Deedee36

Re: Netflix Log Out

Posted by a Superuser, not a Sky employee. Find out more

@HannahL88 click on one 

of the profiles on the left of the screen where you see home films tv programs etc scroll to the bottom and over to get help on log

out from there 

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“Trying to help improve sky glass”
HannahL88
Topic Author
This message was authored by HannahL88 This message was authored by: HannahL88

Re: Netflix Log Out

Thank you for your help, but the profiles are all locked, you need a pin to access them. As this isn't my account, the 5 locked profiles are all Spanish, I don't know the pin so cannot get past the 'choose a profile' screen. Any further thoughts? 

This message was authored by Deedee36 This message was authored by: Deedee36

Re: Netflix Log Out

Posted by a Superuser, not a Sky employee. Find out more

@HannahL88  I haven't seen this issue before so I'm not able to advise anything else only maybe a call to sky. 

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“Trying to help improve sky glass”
This message was authored by Tim+Adams This message was authored by: Tim+Adams Answer

Re: Netflix Log Out

Posted by a Superuser, not a Sky employee. Find out more

Hi @HannahL88 

 

You need to login to Netflix via a browser and then look for "sign out of all devices" or press the link below.

 

https://www.netflix.com/ManageDevices

 

Then check your Netflix details and profiles. Probably best to change password too. Once you done all that try again via the Glass.

 

Thanks,

Tim

Sky Glass with Sky Live, Sky Stream & Sky Protect - FTTP 2Gbps
This message was authored by Deedee36 This message was authored by: Deedee36

Re: Netflix Log Out

Posted by a Superuser, not a Sky employee. Find out more

@Tim+Adams  I was just about to tag you to see if you had any ideas 😀

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“Trying to help improve sky glass”
This message was authored by best+of+the+best This message was authored by: best+of+the+best

Re: Netflix Log Out

Posted by a Superuser, not a Sky employee. Find out more

@Tim+Adams wrote:

Hi @HannahL88 

 

You need to login to Netflix via a browser and then look for "sign out of all devices" or press the link below.

 

https://www.netflix.com/ManageDevices

 

Then check your Netflix details and profiles. Probably best to change password too. Once you done all that try again via the Glass.

 

Thanks,

Tim


Hi @HannahL88 sign out of all your devices  as @Tim+Adams mentioned and change your password as well

But make sure you check the box that says Require all devices to sign in with new password.

 

https://www.makeuseof.com/netflix-account-hacked/

 

 

This message was authored by Marklsimmo This message was authored by: Marklsimmo

Re: Netflix Log Out

Hi @HannahL88 

 

Did you manage to find a solution to this? We have the exact same problem. 

We managed to sort out on one of our sky boxes but not one of the others as this Spanish account has now locked all the profiles so cannot log out. 

Thanks

This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: Netflix Log Out

Posted by a Superuser, not a Sky employee. Find out more

@Marklsimmo Have you seen post number 5 above posted by @Tim+Adams.. I have never tried his suggestion but it certainly makes sense and is well worth a try.

 

Once you get back into your account change your password as it would appear as though your account has been hacked.  See the link in post 7 above posted by @best+of+the+best 

 

Good luck 🤞

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This message was authored by CarolG2 This message was authored by: CarolG2

Re: Netflix Log Out

On the screen get your remote and arrow up.up, down, down, left, right, left,  right, up, up, up, up...you will then see the option to sign out 

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