0

Discussion topic: My sky puck box

Reply
Avatar for Antsmall70
Level 0 icon
What's this?
This message was authored by: Antsmall70

Message posted on ‎04 May 2024 09:00 AM

My sky puck box

Good morning 

my sky box is not working 

Report post
Post 1 of 3
346 Views
0 Likes
Reply
Reply

All Replies

Avatar for MarkGoldsmith
Level 14 icon
What's this?
Superuser
This message was authored by: MarkGoldsmith

Message posted on ‎04 May 2024 09:35 AM

Re: My sky puck box

Posted by a Superuser, not a Sky employee. Find out more

@Antsmall70 Have you tried unplugging it for a couple of minutes?

 

if that doesn't work you will need to give us more information by what "not working" means so that the community can offer other suggestions.

Sky Stream and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue

Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
Report post
Post 3 of 3
339 Views
Reply
Avatar for mikealanr
Level 11 icon
What's this?
Superuser
This message was authored by: mikealanr

Message posted on ‎04 May 2024 09:35 AM

Re: My sky puck box

Posted by a Superuser, not a Sky employee. Find out more

Hi @Antsmall70 

 

The community will need a bit more information than 'its not working'. In what way isn't it working? Is there any error messages? Have you tried a reboot? How is it connected to the internet (WiFi / ethernet) etc.

 

We will then do our best to assist.

 

MikeAlanR 

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
Report post
Post 2 of 3
338 Views
0 Likes
Reply
Reply