My sky glass tv was meant to be delivered between 4 and 6 today but still hasn’t arrived

[HeatherJane83]

My sky glass tv was due to be delivered between 4 and 6 today but still hasn't arrived 

[GD1 · Accepted solution]

@HeatherJane83  You'll need to call Sky for an update as we don't have access to your account or order.

[HeatherJane83]

I called them initially and they sent me the link to this to contact you on here

[GD1]

@HeatherJane83  As we are customers we have no access to orders or accounts so you'll need to call & speak to Sky over the phone.

[Evie1996]

I tried and it sent me here, what number do I need to phone

[GD1]

@Evie1996   You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

[MarkGoldsmith]

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@Evie1996 wrote:

I tried and it sent me here, what number do I need to phone

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If the automated phone service directs you to the forum is may ask he question "did the link i sent help?" if it does just say "no" and you wil go through to an advisor.

The other option is to just remain silent with the automated system and it should then put you in a queue for an advisor.