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Discussion topic: Have been trying to get into discovery+ for 4 days and it just comes up as contact provider every ti

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This message was authored by destinypheobe This message was authored by: destinypheobe

Have been trying to get into discovery+ for 4 days and it just comes up as contact provider every ti

I have been trying to get into discovery+ for 4 days and it keeps telling me to contact my provider


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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith Answer

Re: Have been trying to get into discovery+ for 4 days and it just comes up as contact provider ever

Posted by a Superuser, not a Sky employee. Find out more

@destinypheobe wrote:

I have been trying to get into discovery+ for 4 days and it keeps telling me to contact my provider


If you login to your Discovery +account on a different device, e.g a web browser, and go to Manage Account. What does it say under subscription type. If your Sky and Discovery + accounts are linked you will see the account type as "discovery+ via Sky" as per the screenshot below.

 

MarkGoldsmith_0-1712158685853.png

 



Sky Stream user. Former Sky+ HD and Sky Broadband customer
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue


NOT a Sky Employee

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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith Answer

Re: Have been trying to get into discovery+ for 4 days and it just comes up as contact provider ever

Posted by a Superuser, not a Sky employee. Find out more

@destinypheobe wrote:

I have been trying to get into discovery+ for 4 days and it keeps telling me to contact my provider


If you login to your Discovery +account on a different device, e.g a web browser, and go to Manage Account. What does it say under subscription type. If your Sky and Discovery + accounts are linked you will see the account type as "discovery+ via Sky" as per the screenshot below.

 

MarkGoldsmith_0-1712158685853.png

 



Sky Stream user. Former Sky+ HD and Sky Broadband customer
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue


NOT a Sky Employee

destinypheobe
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This message was authored by destinypheobe This message was authored by: destinypheobe

Re: Have been trying to get into discovery+ for 4 days and it just comes up as contact provider ever

Yes it says that

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