09 Feb 2024 11:47 AM
My sky glass tv is going all different colours and freezing at times
09 Feb 2024 12:01 PM
Posted by a Superuser, not a Sky employee. Find out more@Leona2 Try rebooting the system as this will often resolve issues. Switch off your Glass or Stream puck at the plug socket and wait for a minute before switching it on again. It will take about a minute to reboot.
If the issue persists phone Sky for further troubleshooting.
13 Aug 2024 08:52 PM
I have to reboot after watching anything I stream. Rebooted 6 times today and get black screen every time I try to watch a different show
14 Aug 2024 06:12 AM
Hi @Cerys68
You'll need to report this to Sky themselves, rather than on this forum. Level 2 support are investigating this same issue for me. We're needing to reboot as many as 15-20 times throughout the day as it repeatedly freezes when switching between playlist, live TV and on demand apps.
There appears to be a wider issue affecting mupltiple customers.