My sky glass tv is showing an error message and won’t show home screen

[Liam8]

The screen shows an error message and won't bring up the home menu. I have tried resetting and power cycle but to no avail. My broadband works fine but tv hasn't dried since 10pm on Tuesday night. 

[GD1]

@Liam8  To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

[Greenfingers001]

Thanks for escalating this. We’ve sent @Liam8  an invite to chat.

[Lisa-P1987]

Thanks for chatting to us @Liam8 . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

[Liam8]

It's all fixed now 

[Traceymca]

I have this exact same problem how do I fix