20 Jun 2023 03:13 PM
My sky glass remote won't won't tried everything on the help page ans still nothing if I press any no on the remote it just turns the tv off
09 Nov 2023 06:12 AM - last edited: 09 Nov 2023 06:47 AM
Posted by a Superuser, not a Sky employee. Find out more@Engny If pairing it again as suggested by @Tim+Adams then request a replacement (see link below)
@Karl48 and @Tom230584 I have seen other posts where people have had the popping sound and they never seem to get them working again. It sounds as though your remotes has shorted so I would make an online request for a replacement at the following link:
Streaming TV replacement remote
If you have one available you can use a Sky Q remote while you wait for a replacement.
20 Jun 2023 03:16 PM
Posted by a Superuser, not a Sky employee. Find out moreHi @Engny
Try resetting the remote, firstly press and hold 4 & 6 for around 10 seconds, then press and hold 7 & 9 for around 10 seconds.
Then attempt to pair by pressing and holding 1 & 3 until the message appears on screen.
If that doesn't solve it use the link below and on select 'No, I still need help' on the last page.
https://www.sky.com/help/articles/remote-control-help-sky-glass
Thanks,
Tim
22 Sep 2023 06:24 PM
I had the remote in my hand the other evening and it made a poping noise, and hasn't worked since. Although it will turn the tv off.
22 Sep 2023 06:25 PM
I have done this four times now. It makes no differnce and does not respond.
09 Nov 2023 05:57 AM
Exactly the same happened to us! It made a large popping sound next us on the sofa. We assumed the back had popped off but didn't seem to have. Now it's completely unresponsive!
09 Nov 2023 06:12 AM - last edited: 09 Nov 2023 06:47 AM
Posted by a Superuser, not a Sky employee. Find out more@Engny If pairing it again as suggested by @Tim+Adams then request a replacement (see link below)
@Karl48 and @Tom230584 I have seen other posts where people have had the popping sound and they never seem to get them working again. It sounds as though your remotes has shorted so I would make an online request for a replacement at the following link:
Streaming TV replacement remote
If you have one available you can use a Sky Q remote while you wait for a replacement.