My sky glass is constantly saying, programme loading,.

[Spall12]

My tv channels are not loading from the TV guide. As the screen is black and it says constantly loading but never does. I can play from the app, 

[Padam_Padam]

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@Spall12 wrote:

My tv channels are not loading from the TV guide. As the screen is black and it says constantly loading but never does. I can play from the app, 

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What's your broadband speed? Are you connected via WiFi or Ethernet?

Check the speed being received by Glass by opening the Netflix app, navigate to the get help menu and run a network test. 

[Jporch316]

Try pulling the plug for 5 minutes @Spall12 

[Janice2]

I've seen posts indicating a known issue. Need to await an update. Do the updates come on screen for me to select or done automatically. I have only had Sky Glass 3 months and this started a couple of weeks and getting a bit too frequent. What can I do to stop this?

[Anders73]

Hi @Janice2 

You'll need to report this to Sky themselves, rather than on this forum. Level 2 support are investigating this same issue for me. We're needing to reboot as many as 15-20 times throughout the day as it repeatedly freezes when switching between playlist, live TV and on demand apps.

There appears to be a wider issue affecting mupltiple customers.