Sky glass keeps stopping about 2-3 x per hour any suggestions

[b0nesb0nes]

No idea why but sky glass has started over the past couple of weeks to stop and claim it has no Internet, the frequency of these events has increased significantly in the past few days, so now is occurring more than 2x per hour!!

[Anders73]

Hi @b0nesb0nes 

You'll need to report this to Sky themselves, rather than on this forum. Level 2 support are investigating this same issue for me. We're needing to reboot as many as 15-20 times throughout the day as it repeatedly freezes when switching between playlist, live TV and on demand apps.

There appears to be a wider issue affecting mupltiple customers.

[Chrisee]

@b0nesb0nes by far the most common cause of these faults is issues with the connection to your internet router while a few customers can have obscure issues that need further support Sky ask that people check the inernet connection first before calling them.

You can do this by running the network test in the Netflix app's Get Help menu. You need at least 10Mb/s for HD viewing ir 25Mb/s for UHD. The other factor is regularity of the signal and during the summer reports of wifi interference always increase as people have windows and doors open. Restarting your router may help manage interference as that should make it find the best channel to use if there is one. Improving WiFi speeds in your home by getting better kit or using an ethernet cable maybe necessary though.