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Message posted on ‎19 Feb 2024 02:30 PM

My remote isn’t working I have tried connecting it but when it say connected and I have to continu

Hope u can help. My remote isn't working I have tried to reconnect it but it says it's connected but all the buttons still don't work. I have tried everything. I have only had my sky glass for just under two months. Please advise.

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Message posted on ‎19 Feb 2024 02:57 PM

Re: My remote isn’t working I have tried connecting it but when it say connected and I have to conti

Posted by a Superuser, not a Sky employee. Find out more

Hi @Margaret298 

 

Please see here for steps to try: https://www.sky.com/help/articles/remote-control-help-sky-glass.

 

There was an issue a while back with a faulty batch of remotes, the fix was to twist the remote gently like you were ringing out a dish cloth.

 

If these steps don't work you can order a replacement via this link: https://www.sky.com/help/forms/streaming-tv-remote or calling Sky (we are fellow customers here).

 

In the meantime, if you have Sky Q kit, the Q remote should pair and work with Glass.

 

MikeAlanR

 

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

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Avatar for mikealanr
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Superuser
This message was authored by: mikealanr Answer

Message posted on ‎19 Feb 2024 02:57 PM

Re: My remote isn’t working I have tried connecting it but when it say connected and I have to conti

Posted by a Superuser, not a Sky employee. Find out more

Hi @Margaret298 

 

Please see here for steps to try: https://www.sky.com/help/articles/remote-control-help-sky-glass.

 

There was an issue a while back with a faulty batch of remotes, the fix was to twist the remote gently like you were ringing out a dish cloth.

 

If these steps don't work you can order a replacement via this link: https://www.sky.com/help/forms/streaming-tv-remote or calling Sky (we are fellow customers here).

 

In the meantime, if you have Sky Q kit, the Q remote should pair and work with Glass.

 

MikeAlanR

 

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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