My internet isnt strong enough for my sky glass

[Miarose16]

Had bt engineer out and my speed is good but my sky glass keeps freezing n going off im beginning to think i need to go back to the skybox

[TimmyBGood]

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@Miarose16 wrote:

 my speed is good but my sky glass keeps freezing n going off 

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That would suggest the issue is WiFi rather than broadband: these are not the same thing.  Within the first month after activation you can just call Sky to cancel: after that things get a bit trickier.

[Miarose16]

Ive had the engineers out checking a few times and the wifi is fine just not strong enough at some points for my glass 

[TimmyBGood]

@Miarose16 

Then it's your choice whether to attempt a cabled solution (ethernet or powerline) or to negotiate cancellation of the product and subscription service.