Mobile broadband

[Benn22]

I've just got mobile broadband for my new house and sky it's self doesn't seem to be working yet all the other apps are? Can anyone help or has the same issue Thanks

[AndrewF_UK]

Do you mean Sky via Sky Go or via your TV?

Are you getting any error messages?

[Benn22]

On TV and yes it says technical faul (sometimes). Every else on the TV works fine, I've just moved house and changed network to mobile broadband 

[Benn22]

I have sky glass 

[AndrewF_UK]

What Sky product is this? I assume Stream or Glass?

If so, head to the Netflix app on your TV and in "get help" on the sidebar do a network check. Can you report back what speed it shows please?

[Benn22]

It seems to be working now, we only moved in yesterday and set it up. Turned it on this morning and everything seems okay. Thanks 

[Benn22]

It's started doing it again now.. again all other apps are working fine except sky itself, saying wait for programme to load then says technical fault. 

[AndrewF_UK]

@Benn22 could you do the following please?

1. Open the Netflix app on the affected Sky device.
2. Go to Get Help in the sidebar.
3. Select Check Your Network.
4. Note the download speed displayed and share it with us

[Benn22]

My connection speed I've tested through netflix is 47.92mbps

[AndrewF_UK]

Thanks @Benn22.

That should be good enough speed for sure. Although I wonder if that fluctuates, being mobile broadband. It might be worth running that test every few minutes for a bit, and keep an eye on it to see if it ever drops down much.

Other than that, have you tried restarting your Glass?

1. Go to Settings
2. System management
3. Resets & updates
4. Restart device

[Benn22]

I think your right.. I'm guessing it all depends on signal strength. I'll keep checking it over next few days. Thankyou

[MarkGoldsmith]

Personally I wouldn't generally recommend using mobile broadband for the sky streaming platform. You are more likely to have a fluctuating WiFi connection and dropped packets which will cause issues.