04 Aug 2023 04:44 PM
Hi i have sky glass and I'm trying to watch a program but it keeps saying upgrade my subscription but i already have the whole package does anyone else have this problem
04 Aug 2023 05:39 PM
Posted by a Superuser, not a Sky employee. Find out more@Chance12345 One reason you can get this message is if you are trying to watch a programme that has not yet been broadcast. Occasionally a programme shows as available to watch but in reality it isn't. The upgrade subscription error message is to say the very least not very helpful in those circumstances.
04 Aug 2023 04:59 PM
@Chance12345 wrote:Hi i have sky glass and I'm trying to watch a program but it keeps saying upgrade my subscription but i already have the whole package does anyone else have this problem
Seems to happen quite often at the moment for many people.
If a reboot of Glass doesn't cure it (turn it off at the wall for a minute then back on) you'll need to ring Sky and ask them what's going on.
04 Aug 2023 05:39 PM
Posted by a Superuser, not a Sky employee. Find out more@Chance12345 One reason you can get this message is if you are trying to watch a programme that has not yet been broadcast. Occasionally a programme shows as available to watch but in reality it isn't. The upgrade subscription error message is to say the very least not very helpful in those circumstances.