Discussion topic: Sky Glass TV won’t turn on

This message was authored by: Han4444 · ‎26 Jan 2024

The red light is on at the front but that's the only response to the remote. The TV won't respond to voice command, the remote for anything else , the button on the RHS and motion any more. Changed the batteries and restarted wifi.

This message was authored by: MarkGoldsmith · ‎26 Jan 2024

@Han4444 wrote:
The red light is on at the front but that's the only response to the remote. The TV won't respond to voice command, the remote for anything else , the button on the RHS and motion any more. Changed the batteries and restarted wifi.

Have you tried unplugging the TV for a couple of minutes and seeing if that helps?

Sky Stream and Sky Broadband customer

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This message was authored by: MarkGoldsmith · ‎26 Jan 2024

@Han4444 wrote:
The red light is on at the front but that's the only response to the remote. The TV won't respond to voice command, the remote for anything else , the button on the RHS and motion any more. Changed the batteries and restarted wifi.

Have you tried unplugging the TV for a couple of minutes and seeing if that helps?

Sky Stream and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue

Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.

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This message was authored by: Han4444 · ‎26 Jan 2024

And that has done the job! Thank you - completely forgot the first rule of tech stuff: turn it off and on again 😂

This message was authored by: MarkGoldsmith · ‎26 Jan 2024

@Han4444 wrote:
And that has done the job! Thank you - completely forgot the first rule of tech stuff: turn it off and on again 😂

No problem - it's quite common for little bugs to occur on Sky glass and Sky stream where a simple unplug for a couple of minutes resolves it.

Sky Stream and Sky Broadband customer

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Discussion topic: Sky Glass TV won’t turn on

Sky Glass TV won’t turn on

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