2

This discussion topic has been answered Discussion topic: Lost recordings

Reply
This message was authored by: RatBag1

Lost recordings

Most of my recordings have dissapeared this morning. Also tried recording another program (within the last 30 mins) and that has not recorded either,


Best Answers
This message was authored by: TimmyBGood Answer

Re: Lost recordings

Posted by a Superuser, not a Sky employee. Find out more

@RatBag1 

 

Glass and Stream have no local recording capabilities as they are built without on-board storage, and so any such glitches must be account or server related.

 

The only action a user can take is a complete reboot (remove and then replace port supply) to see if this helps restore an appropriate link to the 'cloud storage'.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

View this Answer within the discussion

Did this answer not help you?

Reply

All Replies

This message was authored by: TimmyBGood Answer

Re: Lost recordings

Posted by a Superuser, not a Sky employee. Find out more

@RatBag1 

 

Glass and Stream have no local recording capabilities as they are built without on-board storage, and so any such glitches must be account or server related.

 

The only action a user can take is a complete reboot (remove and then replace port supply) to see if this helps restore an appropriate link to the 'cloud storage'.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

Did this answer not help you?

Avatar for RatBag1
Level 1 icon
Topic Author
This message was authored by: RatBag1

Re: Lost recordings

I re booted not only the TV but the router too. A short while later everything was back in place. Thank you for your assistance in this issue.

Reply
Answered - Go to Answer