This discussion topic has been answered Discussion topic: Lost recordings
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Message posted on 19 Aug 2025 02:24 PM
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Most of my recordings have dissapeared this morning. Also tried recording another program (within the last 30 mins) and that has not recorded either,
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Message posted on 19 Aug 2025 02:26 PM - last edited: 19 Aug 2025 02:35 PM
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Glass and Stream have no local recording capabilities as they are built without on-board storage, and so any such glitches must be account or server related.
The only action a user can take is a complete reboot (remove and then replace port supply) to see if this helps restore an appropriate link to the 'cloud storage'.
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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Message posted on 19 Aug 2025 02:26 PM - last edited: 19 Aug 2025 02:35 PM
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Glass and Stream have no local recording capabilities as they are built without on-board storage, and so any such glitches must be account or server related.
The only action a user can take is a complete reboot (remove and then replace port supply) to see if this helps restore an appropriate link to the 'cloud storage'.
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Message posted on 23 Aug 2025 10:48 AM
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							Re: Lost recordings
						
					
					
				
			
		
	
			
	
	
	
	
	
I re booted not only the TV but the router too. A short while later everything was back in place. Thank you for your assistance in this issue.
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