Sky glass tv fall off the wall

[Nate1988]

Has anyone ever had a sky glass tv (55 inch) fall off the wall? We have had ours for over 2 years and no problems, all fully secure using the sky mount, sitting flush to the wall etc and this morning it has fallen off. There's no damage/breaks to the back of the tv, wall mount - I just don't understand how it is physically possible. 

I'm going to contact them and see if it's happened before as it is a huge health and safety risk and am just thankful my kids were no where near it but apart from an earthquake or my house being haunted I'm at a complete loss 

[TimmyBGood]

@Nate1988 

Are the lugs at the top of the wall plate still there, and was the set definitely fully seated on them?

If so, I really can't imagine how it could be dislodged without deliberate intent: at the very least it would need to be tilted and lifted.

 

[Nate1988]

Yep! All there and none snapped ... my partner was in the room at the time and said no one was near it. He could be lying to me but it's cost him a new tv so I'd have thought he'd just own up if he did do anything as he'd be no better off! 

[GD1]

@Nate1988  The same bracket that is used on the wall is also part of the stand Glass TVs use and would need to be intentionally lifted off, I agree with @TimmyBGood  as there is no damage to the bracket then the TV itself can't just pop off.