Lip sync issues, black screens, waiting for programme to load

[Artificer26]

The whole point of Sky Stream is not only to watch recordings but watch Live TV and at the moment in my eyes they are in Breach of Contract due to the fact the Service is not as Described, nor is it fit for service, but we are still being charged as if it is. Sky this is not good enough. Needs resolving fully and correctly very soon.

[Artificer26]

5 mins since I reset the Streaming Service and now again it is saying there is a technical issue with this programme (Live TV ITV1)

[Andyccpc1]

I've also got decent broadband speeds with BT boosters all over the house. In my opinion there is no escaping the fact that Sky has a major Streaming problem which is nothing to do with our various broadband solutions and as mentioned they are in breach of contract.  

[Artificer26]

Now getting seriously annoyed - this needs addressing and fast it has gone again. Are there any Sky Technicians monitoring these posts?

[Artificer26]

Andy - I also have BT Boosters and TP-Link PA-9020P AV2000 Gigabit Pass through Powerline adapters, I have also as seen in a similar post changed the setting on my 2 Pucks from Wi Fi to Off. This reflects that they are connected directly to my Router (BT) but it makes absolutely no difference I still experience buffering and black screens.

[Andyccpc1]

I wonder if Watchdog might be interested? It's certainly not good news for Sky and their "new" technology!!

[Artificer26]

Andyccpc1 Or Rip Off Britain even?

[Artificer26]

aaaggggrh its happened again this is getting seriously infuriating. This is definitely worthy of Watchdog or and Rip Off Britain's attention.

[Artificer26]

SKY Community - It is not badges I am after I want decent streaming TV it has gone again since my last post and not only that it has even changed channel when it came back - HOW?????

[Disappointed4]

Mines all the hell

total rubbish and very poor service wish I never bothered 

Must be in breach of contract I was told with Max hub 24/7 engineer access which is also a lie 

now reading books as can't watch TV!!!!!!

[Artificer26]

Disappointed4 - We are getting really p off with the whole situation too and I will be calling SKY tomorrow morning, as I also have a complaint about my contract as I was told by the sales person to initially take the full Puck Package evn although I didn't want certain parts from the outset, he infomed us that we could remove content  as and when. When I called last week I had an advisor who was difficult to understand anyway but advised me ( I believe) that I could not remove Sports as I am still in contract. So Left hand right hand as they say once hooked you get stuffed.

[Artificer26]

As so much down time I have started my own trial and error diagnostics and at the moment I have restarted the (Main TV)Puck, then reset Wi-Fi on my main TV Puck so removed Powerline connection. So far the last 10 - 15 mins everything has been OK on this TV. I hope that I have resolved it, but having said that I did have the issue prior to setting up the Powerline adaptors which technically should be more efficeint than Wi-Fi. I will update tomorrow after some more time watching the box as, I do not believe that what I have done tonight is the answer as others have similar issues and not everyone will have added Powerline devices to their set ups.

[Little+wren]

Had problems with sky glass and lip sync issues for weeks. Anyone got a solution?

[Jporch316]

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@Little+wren wrote:

Had problems with sky glass and lip sync issues for weeks. Anyone got a solution?

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Hi 

it is currently an issue for some users ... see thread below 

https://helpforum.sky.com/t5/Sky-Glass-Live/Lip-sync-issues-black-screens-waiting-for-programme-to-l...

[Little+wren]

Hi could you explain in lay man terms how I try to fix it. Haven't a clue what everyone is talking about. I have a Sky Glass 43''