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Discussion topic: Lazarus project UHD sound cutouts

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This message was authored by purpleparrotuk This message was authored by: purpleparrotuk

Lazarus project UHD sound cutouts

I am watching Season 1 of Lazarus Project in UHD HDR but in every episode the sound cuts out just a few times for a split second. Sometimes it's just once in the whole show but it's annoying.

 

 Anyone else getting this?

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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Lazarus project UHD sound cutouts

Posted by a Superuser, not a Sky employee. Find out more

Have you tried a reboot of the device by unplugging it, wait at least 30 seconds and plugging it back in?

 

it's possible it's get a little glitch in your device which may be fixed by a reboot

Sky Stream user. Former Sky+ HD and Sky Broadband customer

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This message was authored by J_Tyler This message was authored by: J_Tyler

Re: Lazarus project UHD sound cutouts


@purpleparrotuk wrote:

I am watching Season 1 of Lazarus Project in UHD HDR but in every episode the sound cuts out just a few times for a split second. Sometimes it's just once in the whole show but it's annoying.

 

 Anyone else getting this?


I had this a couple of times on The Lazarus Project.
The Stream puck just seems to be quite underpowered and struggles sometimes when watching UHD HDR content. If it's been running other apps beforehand or is doing any form of background update then it seems to drop audio sporadically. 
As usual, a reboot seems to clear the puck's limited memory cache and lessens the likelihood of the audio dropouts. It's very random though. 

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