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Discussion topic: Lagging

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This message was authored by Kieran150188 This message was authored by: Kieran150188

Lagging

Mrs keeps flipping the lid when watching love island. The programme flicks,pauses and  lags and is well annoying. Been doing it for last 4 weeks

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This message was authored by mikealanr This message was authored by: mikealanr

Re: Lagging

Posted by a Superuser, not a Sky employee. Find out more

Hi @Kieran150188 

 

How is your glass connected to the internet and what is your connection speed? What speed is the TV receiving? You can test this in the settings of the netflix app.

 

MikeAlanR

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65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.
This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: Lagging

Posted by a Superuser, not a Sky employee. Find out more

@Kieran150188

One of the main reasons for freezing is the quality and speed of the Wi-Fi signal being received at the TV/puck and not that being received at the router.  This can be checked with the Netflix App (Get help > Check network) and is often much less than you might expect.  The minimum speed recommended for HD is 25mbps and 30mbps for UHD (add 5mbps to each if you have an additional puck)

 

If your speed at the TV is borderline try connecting via Ethernet cable. If this is not practical you can use powerline adapters (about £30 at Amazon).  Note the Ethernet port on the Glass TV (& pucks) only supports 100mbps so don't waste money on the more expensive 1gb powerline adapters.

 

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