06 Feb 2024 12:03 PM
Our Glass TV is having issues turning on and when it is turned off the audio comes on for a random amount of time and then goes off. This happens in the middle of the night and can go on and off up to a dozen times.
06 Feb 2024 12:10 PM
Please see previous message with our problem
06 Feb 2024 12:19 PM
@SimonBalme wrote:Our Glass TV is having issues turning on and when it is turned off the audio comes on for a random amount of time and then goes off. This happens in the middle of the night and can go on and off up to a dozen times.
Have you tried a reboot? Turn it off at the wall for 10 minutes then power it back on. If that doesn't fix it then you'll need to ring Sky for further troubleshooting and potential replacement.
This fault has been reported before by other customers so it's clearly a known issue.