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Discussion topic: Keep needing to reset sky glass tv

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This message was authored by: CarolDoo

Keep needing to reset sky glass tv

Why do I have to keep resetting my sky glass tv? Every time I try and play something I get the black screen and need to reset. Doing this on  a daily basis.

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This message was authored by: MarkGoldsmith

Re: Keep needing to reset sky glass tv

Posted by a Superuser, not a Sky employee. Find out more

One thing to try, particularly if you  are a  frequent app user is to exit the apps.

 

When in an app keep pressing the back button, this will either eventually close the app and take you to the Sky Home Screen or bring up a box or the side menu with the exit button then available. Don't just press the home button to leave the app as it doesn't necessarily close the app, which may still end up running in the background and can cause issue if a few apps are left running like this.

Sky Stream, Sky Glass Air and Sky Broadband customer

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