@Janetgeoghegan Have you tried restarting the TV? Either go thropugh the settings menu or turn off with remote unplug for aminute then plug back in
You also need to check what speeds the TV is getting as you need at least 25mbps for HD & 30mbps for UHD.
Open the Netflix app on the Glass TV and go to Get Help, run speedtest.
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
