Hi @Betsygeorge123
Try powering the TV off at the mains for 10 minutes and turning it on again. Sometimes lines down the panel are caused by a software glitch.
If your remote doesn't start to work after this, try the troubleshooting as outlined here: https://www.sky.com/help/articles/remote-control-help-sky-glass
If the issues still persist, you will need to speak to Sky as we are fellow subscribers here on the forum.
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
