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Discussion topic: Just got sky glass and now all my sky channels has stopped on my sky q box

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This message was authored by beebee2210 This message was authored by: beebee2210

Just got sky glass and now all my sky channels has stopped on my sky q box

Why cant i get doc,music channels on sky glass . They have all stopped on my q box

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This message was authored by SKY1992bf This message was authored by: SKY1992bf Answer

Re: Just got sky glass and now all my sky channels has stopped on my sky q box

Posted by a Superuser, not a Sky employee. Find out more

@beebee2210  Sky Q service is automatically cancelled when you order and activate a Sky glass and tv subscription 

 

Sky will be in contact about returning the Q equipment shortly before your 31 day cooling off period expires 

 

it is important to note that the channel lineup between q and glass is not identical 


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Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
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if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others


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This message was authored by SKY1992bf This message was authored by: SKY1992bf Answer

Re: Just got sky glass and now all my sky channels has stopped on my sky q box

Posted by a Superuser, not a Sky employee. Find out more

@beebee2210  Sky Q service is automatically cancelled when you order and activate a Sky glass and tv subscription 

 

Sky will be in contact about returning the Q equipment shortly before your 31 day cooling off period expires 

 

it is important to note that the channel lineup between q and glass is not identical 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others


If you would like to post a “Send Your Thanks to Sky” message please click Here
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Just got sky glass and now all my sky channels has stopped on my sky q box

Posted by a Superuser, not a Sky employee. Find out more

@beebee2210 

 

In particular there's a significant difference in Music channel availability: the channel owners may see no point in getting carriage on Glass/Stream when by definition users of those platforms are online anyway.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by mikealanr This message was authored by: mikealanr

Re: Just got sky glass and now all my sky channels has stopped on my sky q box

Posted by a Superuser, not a Sky employee. Find out more

@beebee2210 

 

Sly publish the list of channels on Glass and Stream: https://www.sky.com/help/articles/tv-channel-list-sky-glass

 

MikeAlanR

---
65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.
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