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Discussion topic: Ive lost channels

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This message was authored by Rosey430 This message was authored by: Rosey430

Ive lost channels

I hVe lost channls and um not happy

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Ive lost channels

Posted by a Superuser, not a Sky employee. Find out more

@Rosey430 

In what way have you lost channels? 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by GD1 This message was authored by: GD1

Re: Ive lost channels

Posted by a Superuser, not a Sky employee. Find out more

@Rosey430  You're only telling other customers, if you want the forum to help you need to provide far more details.

 

Which channels?  Any error messages?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by Nomisnhoj64 This message was authored by: Nomisnhoj64

Re: Ive lost channels

I have just paid a bill and for 2 days it said it will be back up running i 2 hours but never did. Said to make it go faster restart the box but wouldn't give me the opportunity to do it

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Ive lost channels

Posted by a Superuser, not a Sky employee. Find out more

@Nomisnhoj64 

Did you miss a payment, in which case your service was restricted?

If your Sky services have been restricted (it’s normally only a missed payment that triggers this), Sky won’t reinstate them until you’ve paid what (Sky believe) is owed in full and set up a new continuous payment method. If your payment is two or more weeks overdue you will have to pay the next one too.

 

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Also, any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week as banks are closed.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by GD1 This message was authored by: GD1

Re: Ive lost channels

Posted by a Superuser, not a Sky employee. Find out more

@Nomisnhoj64  Do you have Sky Q or Sky Glass as you also posted something on the Sky+ boards but then state you have Sky Glass?

 

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


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