Is my glassy under warranty?

[luke61]

Glass wouldn't turn on , on Thursday just gone. Not for the 1st time I might add, but this time It really wouldn't turn on , no lights nothing. So following the official sky troubleshooting advice I changed the power supply, at great cost . As I've done this the Tv has fallen. Breaking the screen from inside. It seems the whole world of sky glass users are suffering from the same issue at the same time! After waiting literally 2hours to speak to someone at sky  yesterday, I got through to a lovely man problem was that sky was so overstretched with this sky glass problem that they had taken him off his regular post of accounts and brought him over with limited training or authority to deal with any such problems as mine . 2hours effectively wasted. So brings me to this point , why if there's obviously a broader problem with sky glass as a whole! Why are they giving such useless advice on troubleshooting as to change the power supply. In my case it's proven disastrous!

im also 2years into (out of a 5 year plan) paying off my sky glass and do not now have a telly. Do I have to finish buying a broken telly and also buy a new one? Any advice in this situation?

[Dazzasky]

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@luke61 wrote:

Glass wouldn't turn on , on Thursday just gone. Not for the 1st time I might add, but this time It really wouldn't turn on , no lights nothing. So following the official sky troubleshooting advice I changed the power supply, at great cost . As I've done this the Tv has fallen. Breaking the screen from inside. It seems the whole world of sky glass users are suffering from the same issue at the same time! After waiting literally 2hours to speak to someone at sky  yesterday, I got through to a lovely man problem was that sky was so overstretched with this sky glass problem that they had taken him off his regular post of accounts and brought him over with limited training or authority to deal with any such problems as mine . 2hours effectively wasted. So brings me to this point , why if there's obviously a broader problem with sky glass as a whole! Why are they giving such useless advice on troubleshooting as to change the power supply. In my case it's proven disastrous!

im also 2years into (out of a 5 year plan) paying off my sky glass and do not now have a telly. Do I have to finish buying a broken telly and also buy a new one? Any advice in this situation?

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Where did you see the advice to change the power supply cable? @luke61 

[Chrisee]

@luke61 Sky give a 2 year warranty on the TVs but that does not cover accidental damage caused by the TV being dropped. That is something your home insurance may cover. Sky maybe able to help and to offer a reconditioned replacement at a lower cost.

You also have up to 6 years protection under the Consumer Rights Act BUT it is for you to prove the set was damged due to a manufacturing defect. If the problem was caused by the set being wall mounted with the power socket behind the set you would not be covered as it is required thst any hidden socket is wired with a switch accessible in case of fire. The wall mounting instructions  from Sky state this clearly.

The credit agreement is not affected by the TV not being usable and remains payable..

[luke61]

Thanks for you taking the time to respond much appreciated