@RebeccaHolden if everything was working in your previous property then it will likely be one of 2 issues:
1) The broadband speed going to your new property is slower than your previous property.
2) If all the devices are connected via Wifi, its possible you have more Wifi interference in your new property than your old one. Lots of things can cause interference including the thickness and make-up fo walls and neighbouring Wifi networks.
For option 1 what is your broadband speed for are getting at your new property.
For option 2 does it get any better if you connect one of the devices via ethernet instead of Wifi. You need to make sure you disable the Wifi on the sky streaming device first in the settings and then reboot the device. To reboot the device do the following:
1. Go to Settings
2. Go to System Management
3. Press Select
4. Go to Resets and Updates
5. Press Select
6. Go to Restart Device
7. Press Select.
Note this will take a few minutes to reboot, so expect to see a blank screen for 2 minutes until the Sky logo appears as its starting up.
Sky Stream user. Former Sky+ HD and Sky Broadband customer
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