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Discussion topic: Sky glass not working

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This message was authored by Jacci1 This message was authored by: Jacci1

Sky glass not working

Sky glass keeps turning on and off and i am starting to get a thick red line down tv its approx 10months old will it be replaced

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This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: Sky glass not working

Posted by a Superuser, not a Sky employee. Find out more

@Jacci1  About 18 months ago I had a 2-3 inch wide vertical stripe appear on my Glass TV screen.  I tried a normal reboot but this didn't help so I unplugged my Glass TV and left it overnight.  In the morning when I plugged it back in the line had disappeared and never came back.  Give this a try but if it doesn't help or the line reappears call sky for some additional troubleshooting and if necessary discuss a replacement TV under warranty.

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