Discussion topic: I have a very weak broadband signal. Openreach need to come and check the internet

This message was authored by: Carol742 · ‎03 Jun 2024

The sound cuts in and out on the tv. And I have weak connections on my iPad

This message was authored by: GD1 · ‎03 Jun 2024

@Carol742 If the isue is with wifi as it sounds like then Openrach won't come out just for that.

https://www.sky.com/help/home/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/arti...

Please can you also post your router stats so the forum can advise on any issues. This link explains how to do that https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

This message was authored by: Exiled-in-HH · ‎04 Jun 2024

By weak... do you mean a low data transfer speed?

Who is your ISP?

What BB product do you subscribe to?

Where is your router located?

How far are the TV and iPad from the router?

Are there solid walls between the location of the router and the locations of the TV and iPad?

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Discussion topic: I have a very weak broadband signal. Openreach need to come and check the internet

I have a very weak broadband signal. Openreach need to come and check the internet

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Re: I have a very weak broadband signal. Openreach need to come and check the internet

Re: I have a very weak broadband signal. Openreach need to come and check the internet

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