Can’t log in to Discovery+

[JoPhillipson]

I've been watching Discovery+ through my Sky account for about a month. Out of the blue, it's asking me to upgrade. I've signed in and been through the process, but nothing has worked. Any suggestions? Should I cancel the app and reinstall? Thanks xx

[mikealanr]

Hi @JoPhillipson 

You need to check that your discovery plus subscription is showing in Sky marketplace.  https://www.sky.com/help/articles/discovery-plus

Failing this you will need to speak to Sky as we are fellow subscribers.

MikeAlanR

[JoPhillipson]

Hi! 
Thanks for the response. Weirdly, it is showing there!! No ideas. 

Jo

[mikealanr]

Hi @JoPhillipson 

You could try cancelling and resubscribing in marketplace. But not sure if this will let you do it immediately.

MikeAlanR