I have a issue with my Sky Glass 65’ . There is no picture only sound is ok

[Uzair2000]

After I got help from Sky App troubleshooting, and rebooted skyglass. Now sound started coming , but still no picture only I can see backlight. 

[kahunroleh]

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@Uzair2000 wrote:

After I got help from Sky App troubleshooting, and rebooted skyglass. Now sound started coming , but still no picture only I can see backlight. 

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If you're seeing backlight but no picture, try adjusting the input source and checking the connections. If the issue persists, it might be a hardware problem, so contacting Sky support for further assistance is recommended.

[Jporch316]

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@harybarok wrote:

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@Uzair2000 wrote:

After I got help from Sky App troubleshooting, and rebooted skyglass. Now sound started coming , but still no picture only I can see backlight. 

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If you're seeing backlight but no picture, it's a good idea to start by adjusting the input source and ensuring all connections are secure. If you've already tried that and the issue continues, it may indicate a hardware problem.

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User is referring to the operating system on sky glass which doesn't require using an input source.........

[roger1949]

Never known a TV to have so many issues

[TimmyBGood]

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@roger1949 wrote:

Never known a TV to have so many issues

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It's not a 'television', though: it's the head-end display for a bespoke media distribution platform, and bares very little relationship to a broadcast receiver.

[Mister_Dalek]

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@TimmyBGood wrote:

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@roger1949 wrote:

Never known a TV to have so many issues

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It's not a 'television', though: it's the head-end display for a bespoke media distribution platform, and bares very little relationship to a broadcast receiver.

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I wish they used that description on all the advertising. 😁