I cancelled an order of a skyglass tv but haven’t received a refund. How do I get my money bk

[GillyH12]

I ordered a replacement TV as mine was damaged. I then cancelled it, however I have not yet received a refund. I was on the phone for an hour yesterday, on the phone again now, spoke to someone who has put me back in the queue . Please help me , it's £450!!

[GD1]

@GillyH12  When you spoke to Sky did they say the are refunding the money?   Refiuds are not instant and can take around 3 to 5 working days.

[GillyH12]

They took the payment on the 22nd July, but thanks for replying 

[GD1]

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@GillyH12 wrote:

They took the payment on the 22nd July, but thanks for replying 

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But what did they say when you called and asked for the refund?

[GillyH12]

They told me that once it would be refunded on to my card, 48 hours. I finally spoke to some one after 1hr 40 who told me their it hadn't been actioned. I'm hoping it has now but been told it could now be a week due to back office issues