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This message was authored by: APWyer

Horizontal Line

I have a black horizontal line on the screen at all times 


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This message was authored by: Fothergill1 Answer

Re: Horizontal Line

Posted by a Superuser, not a Sky employee. Find out more

Hi @APWyerI had something similar on a Glass TV a couple of years  ago but in my case it was a vertical line. A normal reboot didn't help so I left the TV unplugged overnight and the line disappeared and luckily it never came back.

 

Give it a try but if it doesn't resolve the issue or if it keeps coming back you should call Sky for additional troubleshooting and if necessary a replacement TV (assuming it is still within its 24 month warranty).

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This message was authored by: APWyer

Screen fault

For the past few weeks my screen has a horizontal grey/black line. The line is approximately 50/60% to the top of the screen.

This message was authored by: Fothergill1 Answer

Re: Horizontal Line

Posted by a Superuser, not a Sky employee. Find out more

Hi @APWyerI had something similar on a Glass TV a couple of years  ago but in my case it was a vertical line. A normal reboot didn't help so I left the TV unplugged overnight and the line disappeared and luckily it never came back.

 

Give it a try but if it doesn't resolve the issue or if it keeps coming back you should call Sky for additional troubleshooting and if necessary a replacement TV (assuming it is still within its 24 month warranty).

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This message was authored by: Fothergill1

Re: Screen fault

Posted by a Superuser, not a Sky employee. Find out more

@APWyer  I see you have posted this twice and I have replied to your other post.

 

Good luck 🤞

 

 

Maybe an SU+ can remove this duplicate.

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This message was authored by: Dazzasky

Re: Screen fault

Posted by a Superuser, not a Sky employee. Find out more

@APWyer wrote:

For the past few weeks my screen has a horizontal grey/black line. The line is approximately 50/60% to the top of the screen.


If your tv is in Warranty then you should contact Sky, or have you contacted them already and if so what did they say? @APWyer 

This message was authored by: Jporch316

Re: Horizontal Line

Posted by a Superuser, not a Sky employee. Find out more

From my experience (which my be not correct!) vertical line tends to disappear with a complete power down plug out 

 

horizontal lines can indicate a problem with a panel 

 

as others have stated if it doesn't clear with a power down then a warranty claim may be in order 

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43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M350 hub 5x. Four sky mobile sims.
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