This discussion topic has been answered Discussion topic: Horizontal Line
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Message posted on 28 Jul 2025 02:07 PM
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I have a black horizontal line on the screen at all times
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Message posted on 28 Jul 2025 02:15 PM
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Hi @APWyerI had something similar on a Glass TV a couple of years ago but in my case it was a vertical line. A normal reboot didn't help so I left the TV unplugged overnight and the line disappeared and luckily it never came back.
Give it a try but if it doesn't resolve the issue or if it keeps coming back you should call Sky for additional troubleshooting and if necessary a replacement TV (assuming it is still within its 24 month warranty).
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Message posted on 28 Jul 2025 02:01 PM
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Screen fault
For the past few weeks my screen has a horizontal grey/black line. The line is approximately 50/60% to the top of the screen.
Message posted on 28 Jul 2025 02:15 PM
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Hi @APWyerI had something similar on a Glass TV a couple of years ago but in my case it was a vertical line. A normal reboot didn't help so I left the TV unplugged overnight and the line disappeared and luckily it never came back.
Give it a try but if it doesn't resolve the issue or if it keeps coming back you should call Sky for additional troubleshooting and if necessary a replacement TV (assuming it is still within its 24 month warranty).
If my post has solved your issue please mark as an "Answer" as it helps others identify the solution
If it has helped please give it a "Like"
Message posted on 28 Jul 2025 02:20 PM
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Re: Screen fault
@APWyer I see you have posted this twice and I have replied to your other post.
Good luck 🤞
Maybe an SU+ can remove this duplicate.
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Message posted on 28 Jul 2025 05:41 PM
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Re: Screen fault
Message posted on 28 Jul 2025 06:30 PM
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Re: Horizontal Line
From my experience (which my be not correct!) vertical line tends to disappear with a complete power down plug out
horizontal lines can indicate a problem with a panel
as others have stated if it doesn't clear with a power down then a warranty claim may be in order
43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M350 hub 5x. Four sky mobile sims.
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