Horizontal Line

[APWyer]

I have a black horizontal line on the screen at all times 

[APWyer]

For the past few weeks my screen has a horizontal grey/black line. The line is approximately 50/60% to the top of the screen.

[Fothergill1 · Accepted solution]

Hi @APWyerI had something similar on a Glass TV a couple of years  ago but in my case it was a vertical line. A normal reboot didn't help so I left the TV unplugged overnight and the line disappeared and luckily it never came back.

Give it a try but if it doesn't resolve the issue or if it keeps coming back you should call Sky for additional troubleshooting and if necessary a replacement TV (assuming it is still within its 24 month warranty).

[Fothergill1]

@APWyer  I see you have posted this twice and I have replied to your other post.

Good luck 🤞

Maybe an SU+ can remove this duplicate.

[Dazzasky]

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@APWyer wrote:

For the past few weeks my screen has a horizontal grey/black line. The line is approximately 50/60% to the top of the screen.

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If your tv is in Warranty then you should contact Sky, or have you contacted them already and if so what did they say? @APWyer 

[Jporch316]

From my experience (which my be not correct!) vertical line tends to disappear with a complete power down plug out 

horizontal lines can indicate a problem with a panel 

as others have stated if it doesn't clear with a power down then a warranty claim may be in order 

[JustJan]

After a blip in the electric supply my sky glass t as developed and thin horizontal lines in the middle of the screen. As I've had the tv over 2 years but still paying for it they say they can't do anything to help me. I need to buy a new tv and they'd send me a unit so I can carry on watching sky. 
Anyone else had this problem and have a solution?
I live on my own. The tv is on the wall and it's only on from 3/4pm daily. Nothing has come in contact with it. 

[BenJoBanjo]

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@JustJan wrote:

After a blip in the electric supply my sky glass t as developed and thin horizontal lines in the middle of the screen. As I've had the tv over 2 years but still paying for it they say they can't do anything to help me. I need to buy a new tv and they'd send me a unit so I can carry on watching sky. 
Anyone else had this problem and have a solution?
I live on my own. The tv is on the wall and it's only on from 3/4pm daily. Nothing has come in contact with it. 

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Have you tried turning the TV off at the wall for a few minutes then powering it back on?

There is a long history of Sky Glass being affected by a software glitch which can cause a line to appear on the screen. This normally can be cleared by a full reboot, but sometimes not. 

Your case may be different but it's worth a go. If it doesn't fix the issue then yes, sadly you will need to continue to pay for the TV and try to sell it. You can replace it with any TV and switch to a Sky Stream puck instead if you wish. This is a little box which attaches to the TV via HDMI cable and uses the same operating system as Sky Glass. You can switch your current streaming TV service from Glass to Stream quite easily. 

[lettice]

@JustJan 

Have moved your post to this fairly recent thread that offers some solutions to try.

Read through the thread and the answered post for some help that may resolve your problem.