29 Oct 2024 08:52 AM
Had no Apps since 19th of September
And still being told there still working on it ,been with sky 24 yrs very unimpressed with them
Ive spent hrs and i mean hrs on the phone and got nowhere ,to be told it will be sorted in 24hrs ,i will ring you back ,which never happens ,a shambles really , , but are still taking my dd every month
Everyday i do a refresh but nothin
Sky glass i just dont rate at all since i had it ,ive felt like a Guinea pig
Lots of issues with it, im finding very temperamental
They tell me i have enough internet speed ,then another agent tells me i havnt
Atm have a sky agent who gets back telling me theres been no updates every wk
And is very sympathetic and frustrated himself to the situation
Which im lucky really because al the other agents over the last 6 wks havnt bothered
Tbh over the last 4 years for me sky has gone dwn hill ,in every way
But yet the prices are hiking yearly
For a customer whose been with sky for 24 yrs feel very disappointed
But i dont think they care
Very different company now
29 Oct 2024 09:30 AM
Posted by a Superuser, not a Sky employee. Find out moreHi @Kat791
do they not load up ?
How fast is your internet connection ? You need roughly 30mb to get the best experience. You also need a. Stable WiFi signal which would mean the router would ideally be not from from the tv ....
can you connect the glass with an Ethernet cable temporarily to see if the problem still exists ?