Glass tv restricted and agreement cancelled

[Caz91]

My glass tv was cut off due to not paying a bill now they restricted my tv and cancelled my agreement with them I have went in line paid it all off but won't reinstate my tv again how do I go about sorting this?? I have phoned and don't get anywhere at all. 

[Mark39]

What did Sky actually say,,when you called? Did you buy your Glass outright? Or on credit terms?

[Caz91]

On credit terms just that I need to pay it off which I paid the outstanding balance . Now says my bill is zero but saying my contract is cancelled not gave me details how carry on paying it off and no letters from them explain anything just tell me needs paid off and I can do it online on there app 

[Caz91]

Or how I can reinstate my tv channels back on it 

[MarkGoldsmith]

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@Caz91 wrote:

On credit terms just that I need to pay it off which I paid the outstanding balance . Now says my bill is zero but saying my contract is cancelled not gave me details how carry on paying it off and no letters from them explain anything just tell me needs paid off and I can do it online on there app 

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How long overdue where you on the TV subscription bill? I believe if it reaches 56 days Sky reserve the right to cancel the TV subscription

[TimmyBGood]

@Caz91 

Although billed at the same time, the content subscription is separate to the monthly loan repayment.  Paying off the loan wouldn't automatically reactivate a suspended or cancelled subscription.

Given you now own the television set itself, you may need to proceed as if you've acquired it second hand and effectively set up a new subscription account.