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This discussion topic has been answered Discussion topic: Gifted a Sky Glass

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Message posted on ‎12 Sep 2025 01:19 PM

Gifted a Sky Glass

Hi, I have a stream account and I've been gifted a sky glass, ive factory reset the glass as it was previously used, but I can only get so far in the setup. I go to the activate page via the QR code page and input the 6 digit number but it doesnt do anything! The app on my phone says to check that the glass has activated and if not, to try again later! I've done this many times now!

I want to stop using the puck and transfer my account to the glass!

Any ideas? 

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Message posted on ‎12 Sep 2025 01:32 PM - last edited: ‎12 Sep 2025 01:35 PM

Re: Gifted a Sky Glass

Posted by a Superuser, not a Sky employee. Find out more

@PLAHJ  You'll need to cal Sky to get the TV added to your account as I suspect you don't have the Whole Home sub currently and that is required to use 2 or more devices.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

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Avatar for GD1
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Superuser
This message was authored by: GD1 Answer

Message posted on ‎12 Sep 2025 01:32 PM - last edited: ‎12 Sep 2025 01:35 PM

Re: Gifted a Sky Glass

Posted by a Superuser, not a Sky employee. Find out more

@PLAHJ  You'll need to cal Sky to get the TV added to your account as I suspect you don't have the Whole Home sub currently and that is required to use 2 or more devices.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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