Frequent losses of connections

[Patrick591]

My sky glass is now frequently struggling to connect.  I turned it off, waited for a few minutes,  turned it on again but it keeps going round and round without connecting. 

It's really annoying.  Your service is becoming inferior when compared to your charges.

Can something be done to fix it quickly and permanently please 

[mikealanr]

@Patrick591 

This is a customer helps customer community your not talking to sky nor can they identify you from your post here.

MikeAlanR

[peter-marlow+1966]

Patrick591

How is your tv connected wifi or ethernet  cable also what speed  is  your  broadband to the hub. Also you can  check what speed your tv is getting by opening Netflix going to help opening that and running check my network this will tell you what  speed  your  tv  is getting, to watch  hd channels sky recommend  a minimum of 25mps to  watch  uhd channels  sky recommend a minimum of  35mps and also an ethernet cable is more stable than a wifi connection any of these can be  causing  your issues 

[lettice]

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@Patrick591 wrote:

My sky glass is now frequently struggling to connect.  I turned it off, waited for a few minutes,  turned it on again but it keeps going round and round without connecting. 

It's really annoying.  Your service is becoming inferior when compared to your charges.

Can something be done to fix it quickly and permanently please 

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It's possible, your Sky Glass TV is stuck in some kind of standby mode.

Follow the recovery procedure as described in step 4 of this Sky help article;

https://www.sky.com/help/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/fixing-sky-glass-tv/articles...